Brief Summary of Our Policy
If you receive an order containing defective parts/products or an order with portions missing, you must contact Frigid Fluid Co. or your Frigid sales representative within 45 days of the date of your original invoice to inform the company in order to have the items replaced at no charge.
Defective items must be returned to Frigid Fluid Co. within 45 days of the original invoice in order to receive replacements at no charge. After 45 days, a 20% restocking fee will be assessed if the items are returned for credit.There are no returns or exchanges after 90 days.
This policy does include missing parts on Frigid warranted products, but does not include defective parts on Frigid warranted products. Defective parts under a Frigid warranty will be replaced at no charge for the life of the warranty, but only upon return of the defective parts to Frigid Fluid Co.