If you receive an order containing defective parts/products or an order with portions missing, you must contact Frigid Fluid Co. or your Frigid sales representative within 45 days of the date of your original invoice to inform the company in order to have the items replaced at no charge.
Defective items must be returned to Frigid Fluid Co. within 45 days of the original invoice in order to receive replacements at no charge. After 45 days, a 20% restocking fee will be assessed if the items are returned for credit.There are no returns or exchanges after 90 days.
This policy does include missing parts on Frigid warranted products, but does not include defective parts on Frigid warranted products. Defective parts under a Frigid warranty will be replaced at no charge for the life of the warranty, but only upon return of the defective parts to Frigid Fluid Co.
Frigid Fluid is a family owned and operated company based in Chicago. Through 5 generations we have maintained the highest standards in manufacturing while also distributing some of the finest funeral and cemetery supplies throughout the world.
As a Frigid Fluid distributor, you'll be a part of a growing international company. We manufacture products in the U.S. and distribute them in 16 countries. Our team is committed to delivering the highest quality products available on the market today.
Have you considered specialty draping for caskets, trucks and lowering devices, or updating your family areas with custom window and chair coverings? Frigid Fluid’s highly qualified seamstress can provide the custom solutions you need.